Design
10 Documentaries All Designers Must Watch
Here at Start, design runs in our DNA. We’re obsessed with it. As a web design and digital marketing agency, we design on a daily basis for a broad range of businesses including ours.
WA'S DIGITAL AGENCY OF THE YEAR 2026
DESIGN / MARKETING / AI
DIGITAL DELIVERY SINCE 2014
Natural to navigate. Hard to leave.
Perth UX design shaped by data, intent, and human empathy from the first interaction.
Every UX decision we make is guided by research rather than assumption and shaped around the way real people move through digital spaces. The aim is to remove friction, respect your users’ time, and build journeys that work for your business and the people it serves.
When UX is done right, nobody has to stop and work out what to do next. They just do it, which is good news for them and even better news for your conversion rate.
UX DESIGN
Our Work
Knight Health
A booking journey designed around user research, for WA's first same-day medicals.
Revo Fitness
A quick, clear path to membership, with improved sign-up forms and a gym locator.
Good Drinks
UX stripped back so every click has a purpose, for investors and beer fans alike.
Alzheimer's Research Australia
Simpler donation and membership flows, with clear calls to action and room to scale.
Averna Homes
A clean UX structure that lets Averna's luxury homes speak for themselves.
Joondalup Festival
Prismatic 3D portals that double as gateways into the festival's programme.
Singapore Design Week
A Telegram game, with Verian Group, that turned Singapore's citizens into co-researchers.
Walyalup Fremantle Arts Centre
UX design, web design, and development for Fremantle's arts centre.
A striking interface means little if the people it's built for struggle to use it. So we start on their side of the screen.
UX DESIGN
Our approach
-
1
UX strategy
We start with your business model, the actions that move it forward, and the people you need taking those actions.
-
2
User research
Research beats assumption. We look at how real people move through digital spaces, then use data and human intuition to find where they get stuck.
-
3
UX wireframes
Wireframes are where user needs meet business goals. We map the key pathways that serve both, giving the site structure before UI design begins.
-
4
Platform testing
We stress-test layouts across devices, screen sizes, and use cases, so the experience holds up everywhere people actually use it.
Ease is what brings people back
As an award-winning Perth studio, we bring UX design thinking to everything we make: websites, mobile apps, AI platforms, and marketing assets. Good UX is mostly invisible. People find what they need, take the next step without hesitating, and leave with the sense that it was easy. That sense of ease is what makes a product worth coming back to.
Getting there takes years of hands-on experience. We’ve seen what works, what doesn’t, and how to draw meaningful conclusions from complex datasets. Just as importantly, it takes empathy. We put ourselves in the shoes of your users, think the way they think, and design from there.
Every change backed by evidence
A user experience can take shape, and get better, in ways people rarely spot. We use a mix of data, human intuition, and A/B testing to optimise conversion points, click depth, colour accessibility, block usability, conditional logic, layout clarity, and content structure, to name a few. Every change is made with purpose, grounded in evidence, and focused on the person using it.
Good UX goes beyond the interface, too. Our in-house copywriters specialise in UX content, shaping calls to action, button labels, body copy, and marketing messages that speak to real people. On a product description or a campaign landing screen, users get the right information at the right moment, in a way that makes sense to them.
The latest in design and ideas from the heart of The Start.
AI
Design in 2026: The Return of Taste and Intent
We asked the visually literate leg of our team what’s shaping 2026. The answer wasn’t singular, but it was clear. Taste is back in the driver’s seat.
AI
The Importance of Taste in a World of Slop
AI generated slop is everywhere. It's infiltrated every social channel, reputable news services and everyday chat. Are we doomed? Does society need a reboot?
WHAT WE DO
Other design capabilities
FAQS
Questions we get asked a lot
01
What is UX design, and why does it matter?
UX (user experience) design shapes how people interact with your website, app, or any other product, so they can complete tasks easily and intuitively. Strong UX leads to better engagement, stronger trust, and higher conversions, because people are more likely to stay, click, and come back.
02
What’s the difference between UX and UI?
UX is the structure and flow, or how the product works. UI (user interface) is the visuals, or how it looks and responds. Together they shape how people experience your product. We handle both in-house, so every interaction is consistent and considered as a whole.
03
Do I need UX design if I already have a developer?
Yes. Developers build what’s been designed. UX designers define what should be built and how users should move through it. Without UX, a site can feel clunky, confusing, or incomplete, even when the code is perfect. Strategy always comes first.
04
Can you improve the UX of an existing site?
Yes, and we often do. Plenty of redesigns need the structure fixing, not just a fresh coat of paint. We’ll audit your current site, find the friction points, and reshape the experience into something far more usable, and far more valuable.