Ongoing & ad-hoc support to ensure your website's longevity
Behind the flashy animations, 3D features, and polished interface lies a complex, living environment of code and infrastructure that needs ongoing attention in order to stay online. Our web support services are designed to keep your site running flawlessly, and up to date with your business direction.
Maintenance plans
Periodical maintenance packages that include core and plugin updates to ensure your site stays compatible, secure, and functioning as it should.
Support retainers
Recurring time allocation to be spent as you see most fit. Our support packages can be used for everything from content updates to design revisions.
Ad-hoc support
For urgent fixes or specific changes, we provide as-needed development and troubleshooting, billed accordingly.
Team training
In-depth personalised resources and training sessions to help your team navigate the backend of your website like a professional.
Website support
While we build our websites to be as user-friendly and self-managed as possible, we understand there are times when a little extra help is needed. If you’ve been cursed by a hardcoded site from a previous agency where changing a sentence becomes a day’s work, we offer ongoing support retainers to keep things moving.
If your website runs complex API integrations — like job boards, member portals, or external data feeds — having a technical partner on standby can be a lifesaver when things go sideways. Our web support services are available on a retainer or ad-hoc basis, depending on your needs and the complexity of your build.
Website maintenance
Even when things are running smoothly, your website still needs regular attention to stay secure, compatible, and high-performing. CMS platforms, plugin libraries, and code frameworks are constantly evolving — without routine updates, your site runs the risk of feature breakage, security vulnerabilities, or compatibility issues that can snowball over time.
Our maintenance packages keep your website infrastructure in top shape. We handle CMS and plugin updates, uptime monitoring, backups, and general housekeeping, with clear reporting so you know exactly what’s been done and why. If we didn’t build your site, we’ll conduct a thorough review of the existing setup to understand the most sensible maintenance approach moving forward.
Frequently Asked Questions
What’s the difference between maintenance and support?
Maintenance keeps your site’s core systems healthy including plugin updates, CMS patches, backups and bug checks. Support covers everything else — content changes, layout tweaks, feature upgrades, or troubleshooting when something breaks. Most clients need a mix of both.
Do I need a support retainer if my site was built to be self-managed?
Not necessarily — but having one gives you peace of mind. Even well-built sites can run into third-party conflicts, new feature needs or staff changes. Retainers give you quick access to our team when things get busy, weird or mission-critical.
Can you support a site you didn’t build?
Usually, yes. We’ll do a technical deep dive first to assess its setup, structure and maintainability. If the bones are solid, we can work with it. If not, we’ll give you a straight answer — and a path forward if needed.
Our website has custom integrations — can you still help?
Absolutely. We regularly work with sites running APIs, CRMs, membership platforms and booking engines. The more complex your site, the more valuable experienced support becomes. We make sure things stay connected, current and stable under the hood.